Training administration staff to write professional emails and letters

Writing Training for Admin Staff

Improve effective business writing techniques for front-line and back-end staff responsible for administering vital business procedures.

Administration staff traditionally work at the coal face of any business or organisation in their role handling customer enquiries, orders and complaints.

The intensive half-day and full-day admin writing training sessions provides administration and support staff an overview of professional business writing practices.

The highly-interactive workshops are run in-house to ensure all administration and support staff adhere to the specific business writing protocols of their respective workplaces.

Course overview

The facilitator reviews existing relevant business reports, proposals and client templates before the training session to tailor-make a business writing training manual specific to the organisation.

The trainer compares examples of professional emails and client letters to substandard versions before critiquing each participant’s unique writing style during a one-on-one private consult.

Participants learn the contemporary adminstration business writing principles focusing on expressing key messages in clear, concise and accurate expression.

The trainer provides a de-brief report summarising key findings and recommendations arising from their professional observations during the training session.

Empower your team

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