Privacy Policy

At GAPS Writing, we take your privacy seriously. Our Privacy Policy outlines how we collect, use, store, and protect personal information when running our in-house business writing training workshops. We comply with the Privacy Act 1988 (Cth) and other relevant Australian laws to ensure that your information is handled responsibly and securely.

1. Collection of Personal Information

We collect personal information for the purpose of organising and delivering our training workshops. The types of personal information we may collect include:

• Names and contact details of participants (e.g., email addresses, phone numbers).
• Job titles and company/organisation names.
• Work-related writing samples (if provided for training purposes).
• Other details required to tailor the workshop to your business needs.

We only collect information directly from you or your organisation when you provide it to us, such as when booking a workshop, submitting writing samples, or communicating with us.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To organise and conduct the in-house training workshop.
• To tailor the training materials and manuals to your organisation’s specific needs.
• To communicate with you about the workshop and follow-up activities.
• To provide customer support, invoicing, and other administrative purposes.

We will only use your personal information for the purpose for which it was collected or for related purposes that you would reasonably expect.

3. Disclosure of Personal Information

We respect your privacy and will not share your personal information with any third parties except in the following circumstances:

• With your consent: If you give us permission to share your information with a third party.
• Service providers: We may disclose information to trusted third-party service providers who assist us with running our business operations, such as IT support or accounting services. These providers are bound by confidentiality agreements and must comply with privacy laws.
• Legal obligations: If required by law or court order, we may need to disclose your information.

We do not sell or trade personal information to third parties.

4. Storage and Security of Personal Information

We take all reasonable steps to ensure your personal information is stored securely such as:

• Digital security measures: Password-protected databases, encrypted storage, and secure servers.
• Physical security measures: Locked filing cabinets and restricted access to our offices and files.
• Restricted access: Only authorised GAPS Writing staff and trusted contractors have access to your personal information.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, after which it will be securely destroyed or de-identified.

5. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or out of date. To do so, please contact us on 1300 864 950 or via email.

We will respond to your request as soon as possible and provide you with access, subject to any exemptions allowed by law.

6. Use of Writing Samples

If you provide writing samples to help tailor our training to your organisation, we will:

• Only use them for the purpose of customising training materials.
• Keep them confidential and secure.
• Not share them with any third party without your explicit consent.

7. Cookies and Website Data

When you visit our website, we may collect some information using cookies or similar technologies to improve your experience such as:

• Your IP address.
• Browser type and operating system.
• The pages you visited on our site.

We use the information for analytical purposes and to enhance the usability of our website. You can adjust your browser settings to reject cookies if you prefer.

8. Complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us at 1300 864 950 or via email. We take privacy concerns seriously and will investigate and resolve your complaint promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy regularly.