In-House Training Terms & Conditions

At GAPS Writing, we’re excited to work with you to improve your team’s business writing skills. Below are the terms and conditions that ensure we can deliver the best training experience for your team. Please take a moment to review them and feel free to reach out if you have any questions.

1. Our Training Services

We provide tailored in-house business writing workshops for up to 16 participants per session unless we’ve arranged something different together. Our sessions are designed to fit your specific needs, whether you’re looking to sharpen skills in reports, proposals, emails, or any other type of business writing. We come to your location or connect virtually—whatever works best for you.

2. Participant Numbers

Each training session works best with a maximum of 16 people. If you’d like more participants, just let us know in advance so we can adjust the session to accommodate everyone. Please note that adding more participants may mean incurring additional costs, like extra trainers or extending the session length.

3. AV Equipment & Venue Setup

To make the most of our time together, we’ll need some AV equipment (like a projector, screen, and sound system) to run the session smoothly. We ask that you check the equipment beforehand to make sure everything is ready to go. If no AV is available, just let us know in advance and we’ll work with you to figure out a solution. Any extra costs for equipment will be the client’s responsibility.

4. Customised Training Materials

We love to tailor our training materials specifically for your team. Please send us writing samples at least 14 days before the session if you’d like us to incorporate real examples from your workplace. If not, we’ll use our standard materials which we promise will still be relevant and engaging.

5. Fees and Payment

We’ll provide a detailed quote before the session is confirmed. Payments are due within 14 days of receiving the invoice unless we’ve agreed otherwise. Any extra costs (like additional participants or equipment hire) will be included in the final invoice.

6. Cancellations and Rescheduling

• Life happens! If you need to cancel or reschedule, here’s how it works:
  • Cancellations 30 days or more before the session are no problem—no fee.
  • Cancellations between 14 and 30 days before the session will incur a 50% fee.
  • If you cancel less than 14 days before the session, we’ll need to charge the full amount to cover our preparation time.
  • Need to reschedule? No worries! Just let us know at least 14 days in advance and we’ll do our best to accommodate your new date.

7. Intellectual Property

We create all the training materials we provide (manuals, presentations, etc.) and are for your team’s use only. Feel free to use them internally, but please never share, copy, or change them without our permission.

8. Confidentiality

We understand the importance of confidentiality. Any writing samples or company-specific information you share with us will remain confidential and never be shared with any third parties. We’ll handle your materials with care and respect your privacy.

9. Liability

We’re committed to delivering a high-quality, engaging training session. However, we can’t take responsibility for any loss or damage that might arise from the use of our materials after the training.

You remain responsible for ensuring the training environment is safe and that all participants follow any health and safety guidelines.

10. Governing Law

“The services provided under these Terms & Conditions are governed by the laws of Victoria, Australia, including but not limited to the Australian Consumer Law, the Copyright Act 1968, and the Occupational Health and Safety Act 2004. Both parties agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.”