“Rolling It Out Right: Pilot vs. Full-Scale AI Implementation in Large Organisations”

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When it comes to AI adoption, large organisations often face a key decision: whether to run a contained pilot or launch full-scale from day one. Both approaches have merit — but success depends on clarity of purpose, stakeholder alignment, and thoughtful staging. Choosing the best approach means balancing innovation with structure. Rather than just giving people tools, provide a clear reason, pathway and support to use them well.

Piloting the roll out

It’s prudent to consider a pilot program when you’re still exploring use cases or navigating internal resistance. Pilots are ideal for testing email writing or summarising reports in one specific department or function. They offer a low-risk way to:
– Test integration with existing workflows and systems
– Uncover resistance, technical bugs, or gaps in training
– Gather measurable outcomes to support executive buy-in

However, pilots can stall if:
– There’s no clear evaluation framework
– Teams work in silos without cross-functional input
– Results aren’t communicated or scaled up


Full scale launch
A full-scale rollout works best when
– AI use aligns with enterprise strategy (e.g. service efficiency or staff productivity)
– Core tools (like Microsoft Copilot) are already integrated into your systems
– You’ve trained staff in prompt writing, tone, and ethical use

A staged rollout may look like:
1. Identify “champion” departments with strong writing workflows (e.g. Comms, Legal, HR)
2. Train a small cohort intensively and create reusable assets (prompts, templates, tone guides)
3. Expand to other teams using internal champions and digital learning hubs
4. Establish centralised governance to maintain quality, ethics, and cohesion

Need help designing a pilot or full-scale rollout strategy for your organisation? We offer AI readiness programs, communication workshops, and training tailored to your sector.
Visit: www.gapswriting.com