As AI becomes embedded in daily business operations, writing with tools like Copilot and ChatGPT is no longer the domain of early adopters or digital natives. From executive assistants drafting emails to analysts preparing reports, AI literacy is fast becoming a core workplace skill.
But with this shift comes a challenge: how do we design training that works for a workforce spanning multiple generations, digital confidence levels and writing abilities?
Start With Adult Learning Principles
Effective AI training respects what adults bring to the table:
- A desire for relevance — training must feel immediately useful
- A preference for self-direction — give them tools, not scripts
- A need to build on prior experience — anchor lessons in familiar writing tasks (e.g. rewriting memos or improving tone in emails)
Scaffold Learning by Confidence Level
Treat AI literacy like any core skill by scaffolding it:
- Beginners: Start with what AI is (and isn’t), safe inputs and reviewing outputs
- Intermediate: Introduce prompt patterns, tone control, and using AI for structure
- Advanced: Explore efficiency strategies, brand alignment and refining prompts for nuance
Bridge the Generational Gap
Don’t assume digital fluency by age. Some seasoned professionals are highly curious and capable so may only need targeted support. Others may resist change without clear value.
- Use peer mentors or “prompt champions” to model usage
- Offer short, scenario-based workshops that mimic real tasks
- Blend live sessions with on-demand resources
Focus on Writing Confidence
Above all, AI writing training must reinforce clarity, tone and voice and empower professionals to:
- Draft faster and better
- Edit more effectively
- Communicate with greater purpose and confidence
At GAPS, we design writing-focused AI training that adapts to your workforce — online or in-house. Learn more at www.gapswriting.com.